Refund Policy
Effective date: July 1, 2023
At CapzWear.com, we pride ourselves on offering the highest quality hats to our customers. We understand, however, that there may be occasions where you need to return an item. Therefore, we have a straightforward refund policy for our valued customers.
At CapzWear.com, we pride ourselves on offering the highest quality hats to our customers. We understand, however, that there may be occasions where you need to return an item. Therefore, we have a straightforward refund policy for our valued customers.
- REFUND ELIGIBILITY: You have 30 days from the date you received your items to make a return. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that we cannot offer a refund or exchange for items that are damaged or used.
- HOW TO RETURN: To initiate a return, please email us at returns@capzwear.com with your order number, the item(s) you wish to return, and the reason for the return. Once we receive your request, we will provide instructions for returning your item(s).
- REFUNDS: Once we have received and inspected your returned item(s), we will send you an email to confirm that the item(s) has been received and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
- LATE OR MISSING REFUNDS: If you haven’t received a refund within a reasonable amount of time, first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at returns@capzwear.com.
- RETURN SHIPPING: Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.